Customer Support Specialist (French Speaker)

Job Description

Position Overview:

Our client is looking for a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a French speaker, you will play a crucial role in providing outstanding support to our French-speaking customers, ensuring their inquiries and concerns are addressed effectively through chat support, emails, and calls.
Responsibilities:

Provide exceptional customer support via phone, email, and chat in both French and English.
Assist customers with inquiries, troubleshooting, and issue resolution.
Collaborate with cross-functional teams to ensure prompt resolution of customer issues.

Skills

Fluent in both French and English (written and spoken).
Proven experience in customer support or a related role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Tech-savvy with the ability to learn and navigate new software quickly.
Customer-centric mindset with a commitment to providing exceptional service.