AMS Business Analyst

Job Description

·        Hybrid Position

      Serve as an Application Maintenance and Support consultant and provide functional support in the design, configuration and troubleshooting of our platform.

·     Be the point of contact for the assigned clients and respond to client inquiries through a ticketing system.

·     Collaborate with other clients’ teams to handle increased support demand or participate to a task force aimed to manage a client urgent requirement.

·     Understand client business requirements and evaluate proposed solutions to facilitate discussions between the various technical groups.

·     Develop and coordinate proactive maintenance initiatives based on industry best practices and statistical data trends.

·     Assist in the definition, evaluation, and delivery of software fixes, including identification of business acceptable workaround.

·     Collaborate closely with the Core Product Team to share Clients´ feedback and to identify application evolutions to address emerging Clients´ business needs.

·     Plan, execute and coordinate system, performance & integration testing.

·     Support, and coordinate the release management strategy, in agreement with related Client policies.

·     Analyse and interpret statistical data and trends relating to service level and operational efficiency.

·     Ensure contractual service levels and provisions are handled efficiently.

Skills

·         Relevant CRM, ERP or related system experience.

·         Comfortable working with both waterfall and agile methodologies.

·         Background in FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation is an advantage.

·         Knowledge of data and system integration architectures as well as relational databases and ETL.

·         Ability to perform simple and medium complexity data inquiries onto Microsoft SQL Server database is a significant advantage.

·         Adequate experience in software lifecycle and design best practices.

·         Good understanding of Support Service Delivery and Service Level Agreement (SLA) concepts.

·         Client-centric approach, creative thinking and presentation skills.

·         Good listening and interpersonal skills in (written and spoken) English

·         Eager to learn