Discovery Consultant

Job Description

Location: Hybrid Islamabad

Our client is seeking a Discovery Consultant to join its dynamic team. This role involves integrating, implementing, and supporting AI-powered product discovery and search solutions. You'll work closely with global companies in industries like consumer electronics, appliances, and healthcare to build high-performance digital assistants, configurators, and search engines that optimize customer experiences. 

As part of the Product discovery team, you’ll help leading brands improve conversions, boost average order value, and scale personalized shopping experiences across regions.

Job Description.

Support the onboarding and enablement of new customers by building assistants, configurators, and search solutions while training and enabling the customer to self-manage their solution.

- Consult with business stakeholders as a subject matter expert on what makes a good assistant, conversation – delivering a compelling customer experience while guiding customers to an in-the-box solution within the platform

- Mapping of data sets to conversational flow and optimization based on Product discovery best practices. - Seamlessly interact with product, support, and development teams as needed to accomplish daily activities - Develop documentation based on as-is and future state of customer implementations Identify risks and potential blockers within projects and proactively mitigate

- Demonstrate a high level of competency in the Product discovery platform and continually stay up to date with industry trends, and latest features and functionality

- Consult with business stakeholders (Internal & External) as a subject matter expert on what makes a great experience

– delivering a compelling customer experience while guiding customers/internally to an in-the-box solution within the platform

Skills

Experience with web technologies, specifically HTML, CSS / CSS3 & JavaScript.

- Experience in delivering e-commerce solutions and driving value through industry best practices.

- Familiarity in conversational design of e-commerce platforms.

- Self-motivated, collaborative, responsible, and passionate about exceeding client expectations

- Effective communicator ability to prioritize, multi-task, and perform effectively in ambiguous Environments Outstanding asynchronous and remote communications skills

- Ability to engage different teams while driving towards project success

- Strong Consulting skills and ability to act as a trusted advisor to our customers

- Ability to explain technical concepts with ease and in the simplest manner possible to any type of audience (technical through non-technical)